Subscription & Cancellation Policy

Purchase Option Cancellation Policy

At VitaRole, we believe that maintaining your daily wellness routine should be simple, convenient, and flexible.

This Purchase Option Cancellation Policy explains how our subscription purchase option works, how recurring payments are processed, and how you can manage or cancel your subscription.

By selecting a subscription purchase option at checkout, you agree to the terms outlined below.

1. How Subscriptions Work

When you purchase VitaRole Sea Moss Gummies through our Subscribe & Save option, you authorize VitaRole to automatically charge your selected payment method and process recurring orders based on the delivery frequency selected at checkout.

Here's how it works:

Your subscription renews automatically according to your selected billing frequency.
Each renewal is charged at the subscription price displayed at checkout, plus any applicable taxes or shipping fees.
Your selected payment method is securely processed through our supported payment providers.
Your subscription continues until you choose to cancel.
Any applicable subscription discount will be displayed before you complete your purchase.

If subscription pricing or terms change, we will notify affected subscribers in advance.

If a scheduled payment is unsuccessful, we may retry the payment or suspend the subscription until the payment issue is resolved.

2. How to Cancel Your Subscription

You can request to cancel your VitaRole subscription at any time.

To cancel, please contact our customer support team:

Email: support@vitarole.com

Website: https://vitarole.com/

When contacting us, please include:

Your full name
Your order number or subscription details
The email address associated with your subscription

Our team will assist you with your cancellation request and provide confirmation.

Cancelling a subscription stops future recurring orders once the cancellation takes effect. It does not automatically cancel or refund orders that have already been processed.

3. Subscription Cancellation Window

To prevent an upcoming recurring charge, please submit your cancellation request before your next scheduled renewal date.

Before renewal: Cancellation requests received before the next scheduled charge will be reviewed and processed to prevent future renewals.
After renewal: If your subscription has already renewed and payment has been processed, the renewal order may enter fulfillment.
After shipment: Orders that have already shipped cannot be cancelled. Any available return or refund options are governed by our Return & Refund Policy.

We recommend contacting our team as early as possible before your next billing date to avoid unwanted renewals.

You may contact support@vitarole.com if you are unsure of your upcoming renewal date.

4. Managing Your Subscription

Depending on the options available through your subscription plan, you may be able to request changes such as:

Updating your delivery address
Changing your subscription frequency
Updating your payment details
Skipping or postponing an upcoming order
Cancelling future recurring deliveries

For assistance with your subscription, please contact support@vitarole.com.

Changes to an upcoming order must be requested before that order enters processing or fulfillment.

5. Refunds on Subscription Orders

Subscription renewal orders are subject to VitaRole's Return & Refund Policy.

If you believe a renewal charge was made in error, or if you experience an issue with a subscription delivery, please contact our customer support team as soon as possible.

Please include your order number and a brief explanation of your concern.

Refund eligibility depends on the circumstances of the order and our applicable refund policy.

Cancelling your subscription does not automatically entitle previously processed orders to a refund.

For complete details, please review our Return & Refund Policy, available in our website.

6. Cancelling an Individual Order

If you wish to cancel an individual order that has already been placed, please contact us immediately at:

support@vitarole.com

Include your order number and cancellation request.

We will make reasonable efforts to cancel the order before it enters fulfillment.

However, order cancellation cannot be guaranteed once processing or shipping has begun.

If your order has already shipped, please refer to our Return & Refund Policy.

7. One-Time Purchases

Customers who select the One-Time Purchase option at checkout will only be charged for that specific order.

One-time purchases do not automatically renew and do not require a subscription cancellation.

8. Changes to This Policy

VitaRole reserves the right to update this Purchase Option Cancellation Policy when necessary to reflect changes in our subscription services, operational procedures, or applicable legal requirements.

The latest version of this policy will be published on our website.

We will provide appropriate advance notice of material changes affecting active subscriptions.

9. Contact Us

If you have any questions about subscription billing, recurring orders, cancellation requests, or account management, please contact our customer support team.

VitaRole Customer Support